All orders made online or by any other means are subject to our terms and
1. Our Contract
1.1 These Terms and Conditions govern the
supply of goods sold by
"Cast Iron Air Brick Company", Down Farm,
Brayford, Devon, EX32 7QQ
("we" and "us") to the customer
("you") and constitute the entire and only agreement between us
in relation thereto.
1.2All orders placed by you are on the basis of
these Terms and Conditions and are subject to acceptance by us
by delivery of the goods to you at which point a legally binding
contract is constituted between us. The processing of your
payment and acknowledgment of your order does not constitute
legal acceptance of your order.
2. Price & Payment
2.1 The price payable for the goods you
order is as set out on our web site at the time you place your
order or, if you order from one of our price list/catalogues, as
set out in the price list/catalogue from which you order
provided it is a current catalogue, plus any charges for
delivery as set out in the order form.
2.2 We reserve the right to change the price of
goods due to market conditions but we
will confirm the prevailing price with you before accepting your
order. We are not obliged to accept your order for such goods
and may decline it or limit the order quantity.
2.3 On occasion, the prices payable of goods
advertised on our web site may differ from those prices offered
in the then current catalogue and we are under no obligation to honour any web site price if
there is such a difference. Generally there is a 5% discount for
goods ordered online.
2.4 Occasionally an error may occur with our
web site and goods may be incorrectly priced in which
circumstances we will not be obliged to supply the goods at the
2.5 We must receive payment for the whole of
the price of the goods you order, and any applicable charges for
delivery before your order can be processed.
3. Delivery & Title
We will deliver the goods in accordance with your order usually
within the stated delivery time but certainly within 30 days.
The customer is
responsible for ensuring we have the correct address for
delivery, in the event of paypal or ebay orders we will deliver
to the shipping address unless the customer informs us at the
time of ordering to deliver to a different address. In the
unlikely event that we do not make the goods available to you
within 30 days of accepting your order you will have the option
of cancelling your order by notifying us prior to delivery.
A valid signature will be
required on collection or delivery. In the unlikely event that
you have not received all the goods within the stated delivery
time, you must notify us immediately. You must not schedule or
commence any installation work until after you have received
your order and checked all the goods for any defects or missing
3.2 For reasons of health and safety and to
avoid any property damage, most "heavy items" can only be
delivered to the exterior of a ground floor location at the
delivery address. You must therefore make your own arrangements
at your own risk if the relevant item needs to be transported
from the delivery location. We will not provide any unpacking,
installation or fitting services upon delivery.
You must do all that you reasonably can to enable delivery to
take place at the given time and place. The courier will either arrange
to deliver the parcel the next working day or leave a card so
you can arrange an alternative date.
If delivery fails as a result of
circumstances within your reasonable control, the cost of any
re-delivery shall be borne by you. If the item is not left after 2 or 3 attempts to
deliver, the courier will return the goods back to us, once
received back at our depot we will cancel your order and refund
any moneys owed less 10% restocking charge and the carriage.
3.4 For goods being sent to a non UK
address or to the Channel Islands the customer
is responsible for paying any customs
charges or additional import duties or taxes if applicable.
While we endeavour to hold sufficient stock to meet all
orders, if we have insufficient stock to supply or deliver the
goods ordered and paid for by you, we may refund you the price
paid for such goods as soon as possible and in any case within
5. Returns and Faulty Goods
The consumer has the right to cancel within seven days of
receipt of the goods in line with the distance selling
regulations. This offer is extended to business customers for
small orders under £1000. This refund policy doesn't apply
to cast iron goods that have been made to measure, cut to size,
altered in any way, painted or drilled or flymesh mesh (all of
which is cut to size). Please ask if in doubt, before
ordering any of these items or large corporate orders.
5.2 For a refund, less delivery cost, please
return the goods to "The Cast iron Air Brick Company, Down Farm,
Little Bray Lane, Brayford EX32 7QQ" within 7 days of receipt.
The customer should return the goods via a tracked courier at
their own cost. Please note, for orders over £500 and for
gratings sent via pallet delivery, a proportion of the delivery
charge has already been included in the purchase price of the
goods. Where this is the
case, we reserve the right to deduct the full cost of the delivery from the
5.3 If your items have been delivered faulty or you receive them
broken please ensure you inform us immediately and email us
photographs of the broken item and the packaging. We will inform
you of the next step and will endeavour to replace the items as
soon as we can whilst we claim against the courier for damaged
PLEASE READ THIS CLAUSE
6.1 If you have notified us of a problem with the
goods within 7 days of delivery, we will (subject to clause 4)
either make good any shortage or non-delivery; replace any goods
that are damaged or defective upon delivery; or refund to you
the amount paid by you for the goods in question.
6.2 We shall have no liability to pay any money to you by way of
compensation other than any refund we make under these
conditions. Our liability to you shall not in any event include
losses related to any business of yours, such as loss of profits
or business interruption, neither will we be responsible to you
for any other loss which is not a foreseeable consequence of us
being in breach of these Terms and Conditions or our legal
6.3 This does not affect your statutory rights if you are a
6.4 We cannot
confirm that the goods comply with any laws, regulations or
other standards applicable outside the UK.
6.5 We will not be responsible to you or, in the
event that you are undertaking work for another person, to any
other person, for the use or installation of any goods by you.
Accordingly you hereby agree to hold us harmless, and indemnify
us against any liability associated with, any claim or
allegation that we are responsible for any failings in the
installation or use of goods that we supply. All the
information supplied regarding the suitability of our cast iron
air bricks for various ventilation scenarios shown on
castironairbricks.co.uk or given by any of our representatives
is given in good faith and is for guidance only. A qualified
architect, local building regulations officer and/or Gas Safe
registered plumber, if applicable should be consulted prior to
installation if in doubt. In the case of installation on a
listed building, permissions from the local authority should be
sought from the conservation officer before any work is carried
out, even to replace damaged items.
7. Force Majeure
We shall have no liability to you for any failure or delay in
supply or delivery or for any damage or defect to goods supplied
or delivered hereunder that is caused by any event or
circumstance beyond our reasonable control (including, without
limitation, strikes, lockouts and other industrial disputes).
If any part of these conditions is invalid, illegal or
unenforceable (including any provision in which we exclude our
liability to you) the validity, legality or enforceability of
any other part of these conditions will not be affected. This
contract shall be governed by and interpreted in accordance with
"Cast Iron Air Brick Company", Down Farm, Brayford, Devon,