0 items in the shopping cart
  • No products in the cart.

FAQ

Ordering

Do you offer discounts to trade and what is your basic price

Order online for a discount of between 5%-15% depending on the size of the order, remembering to use the appropriate discount code before checking out. Discounts and codes are  as follows:-

Order value up to £2000 = 5% discount with code 5OFF

Order value £2001 – £4000 = 10% discount with code 10OFF

Order value £4001 – £10,000 = 15% discount with code 15OFF

Large orders over £10,000 must be made offline with payment via cheque or bank transfer. We can apply a discount of 15% to the proforma but customers must ask for it, we will not apply a discount automatically .

How many do you have in stock

We’re the UKs largest cast iron gratings stockist so we keep plenty in stock.

It is however possible that we may run out, especially after we’ve received an unusually large order for one specific sized product or vent. To check availability of stock and receive an indication of delivery time, customers are recommended to email there requirements to sales@castironairbricks.co.uk

I only need one, do you accept small orders?

Yes definitely, although we’ve supplied pallets of air bricks to blue chip companies and large orders to trade, about 1/3rd of our orders come from individual home owners who often require just one vent (normally a conservation or heritage vent).

I shouldn't be charged vat, can you refund the tax?

If you live in the Channel Islands, you are an EU vat registered business or are carrying out restoration or new build in the UK you may not have to pay all or any VAT. If you have been charged vat on your online order and want a refund please ask for it. We will require your vat registration number and full business address for the EU vat refund or proof from HMRC that you qualify for a restoration or new build reduction.

What is the delivery charge?

We deliver to UK and the world, prices are here.

Are your prices inclusive of VAT?

Vat will be added at 20% to the cost of the prices shown on the website and also on the delivery costs for all UK and EU customers.

If you live in the Channel Islands, you are an EU vat registered business or are carrying out restoration or new build in the UK you may not have to pay all or any VAT. If you have been charged vat on your online order and want a refund please ask for it. We will require your vat registration number and full business address for the EU vat refund or proof from HMRC that you qualify for a restoration or new build reduction.

How soon will I get my goods, can you deliver tomorrow?

Small orders, under 10 items, if ordered before 1pm Monday to Thursday will normally be delivered the following day. Orders placed on a Friday will be delivered the following Monday. Drilled, modified, made to measure and all long gratings may take longer.

What is your return policy?

As a private UK customer you are covered by the distance selling regulations and we’re happy to extend this cover for orders under £1000 to businesses. This policy isn’t applicable to products that have been modified in anyway, full details of our refund policy is here.

At least 5% off!

…create an account with us to take advantage of our online discounts

Create Account

Stay Updated

Subscribe to our special newsletter & Keep up to date on great deals & news.

Subscribe
//