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Terms and Conditions

Terms and Privacy Policy

All orders made online or by any other means are subject to our terms and conditions.

1. Our Contract

1.1 These Terms and Conditions govern the supply of goods sold by

“The Cast Iron Air Brick Company
Bowhill Farm,
Devon EX5 4LH

(“we” and “us”) to the customer (“you”) and constitute the entire and only agreement between us in relation thereto.

1.2 All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

2. Price & Payment

2.1 The price payable for the goods you order is as set out on our web site at the time you place your order or, if you order from one of our price list/catalogues, as set out in the price list/catalogue from which you order provided it is a current catalogue, plus any charges for delivery as set out in the order form.

2.2 We reserve the right to change the price of goods due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.

2.4 Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

2.5 We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery before your order can be processed.

3. Delivery & Title

3.1 We will deliver the goods in accordance with your order usually within the stated delivery time but certainly within 30 days. The customer is responsible for ensuring we have the correct address for delivery, in the event of paypal or ebay orders we will deliver to the shipping address unless the customer informs us at the time of ordering to deliver to a different address. In the unlikely event that we do not make the goods available to you within 30 days of accepting your order you will have the option of cancelling your order by notifying us prior to delivery. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.

3.2 For reasons of health and safety and to avoid any property damage, most “heavy items” can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation or fitting services upon delivery.

3.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. The courier will either arrange to deliver the parcel the next working day or leave a card so you can arrange an alternative date.

If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If the item is not left after 2 or 3 attempts to deliver, the courier will return the goods back to us, once received back at our depot we will cancel your order and refund any moneys owed less 10% restocking charge and the carriage.

3.4 For goods being sent to a non UK address or to the Channel Islands the customer is responsible for paying any customs charges or additional import duties or taxes if applicable.

4. Availability

While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may refund you the price paid for such goods as soon as possible and in any case within 30 days.

5. Returns and Faulty Goods

5.1 The consumer has the right to cancel within seven days of receipt of the goods in line with the distance selling regulations. This offer is extended to business customers for small orders under £1000. This refund policy doesn’t apply to cast iron goods that have been made to measure, cut to size, altered in any way, painted or drilled or flymesh mesh (all of which is cut to size). Please ask if in doubt, before ordering any of these items or large corporate orders.

5.2 For a refund, less delivery cost, please return the goods to “The Cast iron Air Brick Company, Bowhill Farm, Bradninch,
Devon EX5 4LH” within 7 days of receipt. The customer should return the goods via a tracked courier at their own cost. Please note, for orders over £500 and for gratings sent via pallet delivery, a proportion of the delivery charge has already been included in the purchase price of the goods. Where this is the case, we reserve the right to deduct the full cost of the delivery from the refund .

5.3 If your items have been delivered faulty or you receive them broken please ensure you inform us immediately and email us photographs of the broken item and the packaging. We will inform you of the next step and will endeavour to replace the items as soon as we can whilst we claim against the courier for damaged items

5.4 We may choose to accept returns between 7 to 30 days after delivery, where this is the case there will be a restocking charge of 20%. We cannot accept any returns after 30 days. Customers are to confirm they wish to return unwanted goods as soon as possible by email and await instructions and confirmation from us as to whether we can accept the returns or not. Made to measure grilles, specially painted grilles other than black and grilles drilled or modified will not be accepted for returns

5.5 Dimensions listed on the website are nominal size and are as close as we can measure on the day they are made, further castings and production may be slightly different in size. All measurements of our products are therefore + or – 3mm

6. Liability


6.1 If you have notified us of a problem with the goods within 7 days of delivery, we will (subject to clause 4) either make good any shortage or non-delivery; replace any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

6.2 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

6.3 This does not affect your statutory rights if you are a consumer.

6.4 We cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.

6.5 We will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly you hereby agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply. All the information supplied regarding the suitability of our cast iron air bricks for various ventilation scenarios shown on castironairbricks.co.uk or given by any of our representatives is given in good faith and is for guidance only. A qualified architect, local building regulations officer and/or Gas Safe registered plumber, if applicable should be consulted prior to installation if in doubt. In the case of installation on a listed building, permissions from the local authority should be sought from the conservation officer before any work is carried out, even to replace damaged items.

6.6 Flood screens have been tested in our workshop over 24 hours in a rig. We expect them to prevent the passage of flood water into homes during light and short periods of flooding but we cannot supply any guarantee. Our limitation, if they fail, is for the cost of replacing the flood screen only.

7. Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

8. General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

9. Privacy

The General Data Protection Regulation (GDPR) gives you more control over how
your personal information is used and makes it quicker and easier for you to
check and update the information we hold about you.

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees of Cast Iron Air Brick Company managing this information for purposes of contacting you or sending you emails based on your request for information or to keep existing and past customers informed of future developments and news.

How can you stop receiving email newsletters from us?

Each email sent from us is sent via our constant contact e-newsletter which contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email purporting to be sent via cast iron air brick company, please forward a copy of that email with your comments to sales@castironairbricks.co.uk for review.

Privacy Policy Changes

This policy was created on 25th November 2022.